{"id":11,"date":"2024-09-21T13:40:45","date_gmt":"2024-09-21T11:40:45","guid":{"rendered":"https:\/\/debcrea.com\/?page_id=11"},"modified":"2024-11-05T15:55:49","modified_gmt":"2024-11-05T14:55:49","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/debcrea.com\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22b044 e-flex e-con-boxed e-con e-parent\" data-id=\"22b044\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-667b356 elementor-widget elementor-widget-text-editor\" data-id=\"667b356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d\u2019origine.<\/p>\n\n<p>Plusieurs types de marchandises sont exempt\u00e9s de retour. Les denr\u00e9es p\u00e9rissables telles que les denr\u00e9es alimentaires, les fleurs, les journaux ou les magazines ne peuvent pas \u00eatre retourn\u00e9es. Nous n\u2019acceptons pas non plus les produits intimes ou sanitaires, les mati\u00e8res dangereuses ou les liquides ou gaz inflammables.<\/p>\n\n<p><strong>Envoi via Colissimo :<\/strong><\/p>\n<p>Se r\u00e9f\u00e9rer \u00e0 la grille\u00a0de tarif mise \u00e0 jour pour 2024 et 2025\u00a0 sur le site\u00a0<a href=\"https:\/\/www.laposte.fr\/tarif-colissimo\">https:\/\/www.laposte.fr\/tarif-colissimo<\/a><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-328 size-large\" src=\"http:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-1024x308.png\" alt=\"\" width=\"1024\" height=\"308\" srcset=\"https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-1024x308.png 1024w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-300x90.png 300w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-768x231.png 768w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-1536x462.png 1536w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-2048x617.png 2048w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-2024-2025-600x181.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-333 size-large\" src=\"http:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-1024x216.png\" alt=\"\" width=\"1024\" height=\"216\" srcset=\"https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-1024x216.png 1024w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-300x63.png 300w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-768x162.png 768w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-1536x324.png 1536w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-2048x432.png 2048w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-europe-600x127.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-334 size-large\" src=\"http:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-1024x237.png\" alt=\"\" width=\"1024\" height=\"237\" srcset=\"https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-1024x237.png 1024w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-300x69.png 300w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-768x177.png 768w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-1536x355.png 1536w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-2048x473.png 2048w, https:\/\/debcrea.com\/wp-content\/uploads\/2024\/11\/colissimo-monde-600x139.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n\n<p><strong>Articles suppl\u00e9mentaires non retournables :<\/strong><\/p>\n\n<p>Produits cass\u00e9s ou d\u00e9fectueux.<\/p>\n\n<p>Pour compl\u00e9ter votre retour, nous avons besoin d\u2019un re\u00e7u ou d\u2019une preuve d\u2019achat.<\/p>\n\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l\u2019approbation ou du rejet de votre remboursement.<\/p>\n\n<p>Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, dans un certain nombre de jours.<\/p>\n\n<p><strong>Remboursements tardifs ou manquants :<\/strong><\/p>\n\n<p>Si vous n\u2019avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d\u2019abord \u00e0 nouveau votre compte bancaire.<\/p>\n\n<p>Contactez ensuite votre soci\u00e9t\u00e9 de carte de cr\u00e9dit, cela peut prendre un certain temps avant que votre remboursement ne soit officiellement affich\u00e9.<\/p>\n\n<p>Contactez ensuite votre banque. Il y a souvent un certain temps de traitement avant qu\u2019un remboursement ne soit affich\u00e9.<\/p>\n\n<p>Si vous avez fait tout cela et que vous n\u2019avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l\u2019adresse {debbcrea@gmail.com}.<\/p>\n\n<p><strong>Articles en solde\/promotion :<\/strong><\/p>\n\n<p>Seuls les articles \u00e0 prix r\u00e9gulier peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ou en promotion ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n\n<p>Nous ne rempla\u00e7ons les articles que s\u2019ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous devez l\u2019\u00e9changer contre le m\u00eame article, envoyez-nous un e-mail \u00e0 {debbcrea@gmail.com} et envoyez votre article \u00e0 : {demandez par mail}.<\/p>\n\n<p>Pour retourner votre produit, vous devez l\u2019envoyer par courrier \u00e0 l\u2019adresse suivante : {A demander par mail}.<\/p>\n\n<p>Vous serez responsable du paiement de vos propres frais d\u2019exp\u00e9dition pour le retour de votre article. Les frais d\u2019exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de votre remboursement.<\/p>\n\n<p>Selon l\u2019endroit o\u00f9 vous vivez, le temps n\u00e9cessaire pour que votre produit \u00e9chang\u00e9 vous parvienne peut varier.<\/p>\n\n<p>Si vous retournez des articles plus chers, vous pouvez envisager d\u2019utiliser un service d\u2019exp\u00e9dition tra\u00e7able ou de souscrire une assurance d\u2019exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\n\n<p>Contactez-nous \u00e0 l\u2019adresse {debbcrea@gmail.com} pour toute question relative aux remboursements et aux retours.<\/p>\n\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u. Il doit \u00e9galement \u00eatre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":9,"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":337,"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/337"}],"wp:attachment":[{"href":"https:\/\/debcrea.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}